If you don’t believe me, this person created a brand new PSN account recently (December 2016) and immediately got compromised using the Sony network.
I actually didn’t know I was hijacked until my bank called me and said there were some suspicious activities, referring to the $50 charge.
Anyway, Sony really need to put in place some extra security in their network.
For example: changing password or changing login information should require some kind of passcode sent to the original email created. This is standard for Gmail or Hotmail account, where they send a passcode to your email or cellphone. This would just prevent locking out the original user and also give a heads up that something is fishy with the PSN account. Sony doesn’t email to you to confirm any account changes. This is a problem.
Another suggestion of tighter security: Send an alert to the original email that someone from another country and/or different IP address is using your account. Again, this is standard policy for any other secured platform - such as Steam or your local bank.
It just seems silly to me that Sony, that even after five years after the 2011 hack, they still can’t get their act together.
Anyway, if you also got your account hijacked, go over to playstation.com and either call them on the telephone or email them (I suggest email). However, if you live in the U.S., I believe your only choice is a live chat with a representative. They can’t resolve your problem right away, but will refer your issue with a “specialist”, who will then review your account and restore it to your control in 24 to 48 hours.
After restoring control to your account, change your password right away. Then go to two-factor security and add your mobile phone. That means anytime someone tried to use your login information, you will get a text for a random security passcode.
Personally speaking, after getting my account hacked and not able to access some online games or my previous games I purchased, I was frustrated and angry at Sony. It’s really opened my eyes, and starting today, I will just simply stop buying games directly from PlayStation... In fact, I think I will pick up the Xbox One S now, even though I have previously said that I would wait for the Xbox Scorpio. I guess the time is now to switch over.